Shipping policy
We ship from the shop in Heswall, Monday to Friday. Orders placed before 1pm typically go out the same working day; later orders go the next.
UK delivery
| Order value | Service | Cost | Estimated arrival |
|---|---|---|---|
| Under £50 | Royal Mail Tracked 48 | £4.95 | 2–3 working days |
| £50 and over | Royal Mail Tracked 48 | Free | 2–3 working days |
| Any value | Royal Mail Tracked 24 (Express) | £7.95 | 1–2 working days |
Free delivery applies automatically at checkout once your basket exceeds £50.
Channel Islands and Northern Ireland
Standard UK rates apply. Some restrictions on bladed items (e.g. mess tins with knife sets) may apply due to courier rules — we’ll get in touch if anything in your order can’t be sent to your address.
International
We do not currently ship outside the UK. If you’re overseas and want something specific, give us a call — we’ll see what’s possible.
Click & collect
You can also collect any order from the shop in person, free of charge. Choose “Collection” at checkout — we’ll email you when it’s ready (usually within an hour during shop hours).
Tracking
Once your order ships, you’ll get a confirmation email with the tracking number. The Royal Mail Tracked 48 service shows live updates from collection through to delivery.
Missed deliveries
Royal Mail will leave a card if you’re not in. Most parcels can then be collected from your local Royal Mail delivery office or arranged for redelivery via the card or the Royal Mail website.
Problems with delivery
If your order doesn’t arrive within 5 working days of dispatch, contact us straight away on 0151 342 4538 or info@thearmynavystores.com. We’ll chase Royal Mail and either replace the order or refund you.
Questions?
Call the shop on 0151 342 4538, Mon–Sat 9–5:30. We answer.
The Army & Navy Stores
7 The Mount, Heswall, Wirral CH60 4RE